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Selected work

Improving receiver experience for PostNL customers

PostNL is the biggest mail & parcel delivery company in the Netherlands. I worked with multiple teams, actively facilitating & guiding them to operate at high speed. What I did:

• Improving customer experience for the Belgium market to strengthen the BeNeLux proposition
• Delivering interaction & visual designs for the first version of Dutch Track&Trace page ('MVP')
• Solution sketching and creating design concepts to improve Track&Trace page with A/B test learnings
• Mapping, designing and prototyping for Customer Service team to improve conversation interactions with chatbot called 'Daan'. Validated this prototype in user interviews.

Visit PostNL.nl

Designing innovative digital products at Philips Healthworks

HealthWorks is the innovation acceleration group of Philips. For over a year, I developed and validated prototypes (living designs) for different business units. I got the chance to build the foundation of many digital Philips products, together with great people.

• Authoring/ Coaching Suite / Connect to healthy - Digital medical record: Interaction design
• Connected Wake up light: Concepting and interaction design of the iPhone app
• Statistics dashboard: Visualisation of the journey + KPIs of a business unit and the population that they are managing
• Integrated birth care: Facilitated a design sprint with the goal to improve risk identification & risk management for caregivers during pregnancy
• Data Science Platform: Visited Philips Bangalore for discovery and ideation workshops to shape this platform and create wireframes.

(via Hike One)

Visit Philips Healthworks

Veylinx: Real time bidding dashboard

Goal: Improve analytics section of Veylinx' current dashboard. For this project, I did a UX kick-off workshop with the team. I translated solution sketches to interaction- & visual design. Ultimately, I performed user interviews to validate the solution with the internal team of analysts.

Visit Veylinx.com

Time Path: Create beautiful interactive timelines

Time Path is the ultimate storytelling tool. With this tool you can share stories in chronological order. Time Path is a product made by Frido van Driem & me. Fully self-funded and revenue driven. 

Visit Timepath.co

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I am ready to work on your next inspiring project.